🧑💼 Job title · Engineering
Support Engineer
Also known as technicalsupportengineer
A Support Engineer provides technical assistance to customers or internal users, diagnosing and resolving problems with products or systems. The role often escalates complex issues to specialized engineering teams.
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What people on One-Career show
Live and anonymous: built from members' own records. A number appears only when at least 5 different people contribute, so no one can be identified.
Skills for this role
Shown when 5+ people contribute. Add your skills
What this role usually needs
8 skills in the shared catalogue · levels 1–4
Helps customers solve problems: troubleshooting, ticket handling, escalation and knowledge base upkeep.
| Skill | Importance | Level |
|---|---|---|
| Communication | Core | Advanced |
| Troubleshooting | Core | Advanced |
| Empathy | Important | Intermediate |
| Linux | Important | Intermediate |
| SQL | Important | Intermediate |
| Ticketing Systems | Important | Intermediate |
| Computer Networking | Nice to have | Intermediate |
| Scripting | Nice to have | Intermediate |
Languages: English B2; plus a local language is often useful
Common paths
Often comes from: Intern
Often leads to: Senior Support Engineer, Customer Success Manager
Typical, not required. Many people take other routes.
Related
Details are AI-filled from public information and improved by the community; numbers come from members' own records. Spot something wrong? Use “Suggest a correction”.