Refund and cancellation policy

Subscriptions (Plus, Pro, organisation plans)

• Cancel any time from Settings → Credits & plan (or your organisation's billing page). You keep access until the end of the period you paid for, and you won't be charged again.
• 14-day refund on your first payment: if a new subscription isn't right for you, ask within 14 days of the first charge for a full refund.
• Renewals are not refunded once a new period starts, unless the law where you live says otherwise or we failed to provide the service.

AI credit packs

• Unused credit packs can be refunded within 14 days of purchase.
• Credits for an AI request that fails are returned to your balance automatically — you never pay for a failed answer.

Verification and identity checks

Fees for verification checks are refunded in full if we can't complete the check for a reason that isn't yours. Once a check has been completed, its fee isn't refundable.

When we always refund

• Duplicate or accidental charges.
• A paid feature that didn't work and that we couldn't fix within a reasonable time.

How to ask

Email billing@one-career.com from your account email with the order number from your Paddle receipt, or use Support. We reply within 2 working days; approved refunds usually reach you within 5–10 working days, depending on your bank.

Indian customers: GST invoices are issued by Paddle. Organisations can add their GSTIN on the billing page so it appears on invoices.